FAQs

What Shipping Methods Are Available?

We offer multiple shipping options to ensure a smooth delivery experience:

• Within Pakistan: Orders are shipped via Leopards or TCS and typically arrive within 7-14 working days.
• International Shipping: Orders are dispatched via DHL, FedEx, or SkyNet, with delivery times of 5-7 working days (advance payment required).
• Urgent Orders (Pakistan only): Delivered within 1-2 working days after full advance payment.
• Couture Orders: Require 1-2 weeks for delivery after order confirmation.

Shipping partners are selected based on location to ensure the fastest and most reliable service.

Do You Ship Internationally?

Yes, we offer international shipping to various countries via DHL, FedEx, and SkyNet. Orders are typically delivered within 5-7 working days after confirmation and full advance payment.

Please note:

• Shipping costs are calculated based on the destination, size, and weight of the order.
• Custom duties and taxes (if applicable) are the customer’s responsibility.
• Cash on Delivery (COD) is not available for international orders.

What Are the Shipping Rates?

Our shipping rates vary based on location and order type:

• Within Pakistan: Flat shipping fee of PKR 400.
• International Orders: Shipping costs depend on destination, package size, and weight. Volumetric weight charges may apply.

What Payment Methods Are Accepted?

We offer multiple secure payment options for your convenience:

• Cash on Delivery (COD): Available for orders within Pakistan. Payment is collected at the time of delivery.
• Bank Transfer: Customers can make payments via direct bank transfer. Details will be provided at checkout.
• Online Payments: We accept credit/debit cards and digital payment gateways for secure transactions.
• International Orders: Require full advance payment via a secure online payment method (COD is not available).

All transactions are encrypted to ensure a safe and secure shopping experience.

Is Buying Online Safe?

Yes! We prioritize your security and ensure a safe and secure shopping experience through:

• Encrypted Transactions: All online payments are processed through secure gateways with encryption to protect your data.
• Trusted Payment Methods: We accept bank transfers, online payments, and Cash on Delivery (Pakistan only).
• Fraud Protection: Orders undergo verification checks to prevent unauthorized transactions.
• Secure Website: Our official website uses SSL encryption to safeguard personal and payment details.

Shop with confidence knowing your information is protected at Saad Ibrahim Studio.

How Do I Place an Order?

Placing an order at Saad Ibrahim Studio is simple and hassle-free:

1. Browse & Select – Explore our collection and choose your desired items.
2. Add to Cart – Click the “Add to Cart” button for your selected products.
3. Checkout – Proceed to checkout and enter your shipping and billing details.
4. Choose Payment Method – Select Cash on Delivery (Pakistan only), Bank Transfer, or Online Payment.
5. Confirm Order – Review your order and submit it. You will receive a confirmation email.

Do I Need an Account to Place an Order?

No, you do not need an account to place an order. We offer a guest checkout option for a quick and easy shopping experience. However, creating an account provides benefits such as:

✔ Faster Checkout – Save your shipping details for future orders.
✔ Order Tracking – Easily track your order history and status.
✔ Exclusive Offers – Get early access to promotions and discounts.

Signing up is simple and helps streamline your shopping experience at Saad Ibrahim Studio!

Who Should I Contact If I Have Any Queries?

For any questions or assistance, our customer support team is here to help!

📧 Email: Saadibrahimstudio654@gmail.com
📞 Phone/WhatsApp: +92 347 8307563
📍 Address: Gulshan e Ali Apartment, Nazimabad No. 3, Near Ziauddin Hospital, Karachi

You can also reach out through our social media pages or the contact form on our website. Our team is available to assist you during business hours.

How Can I Cancel or Change My Order?

You can cancel or modify your order before it enters the processing stage by contacting our support team.

📧 Email: Saadibrahimstudio654@gmail.com
📞 Phone/WhatsApp: +92 347 8307563

🚨 Important Notes:

• Orders cannot be changed or canceled once they are processed or shipped.
• Custom and Couture orders are non-refundable and non-cancelable after confirmation.
• Saad Ibrahim Studio reserves the right to cancel orders due to out-of-stock items, pricing errors, payment issues, or suspicious activity.

For urgent changes, contact us as soon as possible!

How Do I Track My Order?

You can track your order using the following methods:

1. Order Tracking Page: Visit our Order Tracking Page and enter your Order ID and Billing Email to check your order status.
2. Courier Tracking: Once your order is shipped, you will receive a courier tracking number via email. Use it on the respective courier’s website to track your shipment.
3. Contact Us: If you need assistance, feel free to reach out:
   • 📧 Email: Saadibrahimstudio654@gmail.com
   • 📞 Phone/WhatsApp: +92 347 8307563

We recommend checking your email (including spam/junk folders) for tracking details once your order is dispatched.

How Can I Return a Product?

If you wish to return a product, please ensure it is unused, unwashed, and in its original packaging with all tags attached. Returns must be initiated within 7 days of receiving the order, and custom-made, couture, and sale items are non-returnable and non-refundable. To request a return, contact us at Saadibrahimstudio654@gmail.com or WhatsApp at +92 347 8307563 with your order details. Once your request is reviewed and approved, we will provide further instructions. Customers are responsible for return shipping costs unless the item received is defective or incorrect. After receiving and inspecting the returned item, we will process your refund or exchange. International orders are not eligible for returns, and we reserve the right to decline returns that do not meet our policy criteria.