1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
✔ Unused, unwashed, and unworn with original tags attached.
✔ Returned within 7 days of receiving the order (for Pakistan).
✔ Defective or incorrect compared to the order details.
❌ Items Not Eligible for Returns:
- Customized, made-to-order, or couture pieces.
- Products purchased on sale, clearance, or promotions.
- Items damaged due to customer handling or improper care.
2. Return & Exchange Process
1️⃣ Initiate Request: Email us at Saadibrahimstudio654@gmail.com with order details and reason for return.
2️⃣ Approval & Shipping: If approved, send the item to our return address (customer bears shipping costs unless defective).
3️⃣ Inspection & Confirmation: We process exchanges or refunds after a quality check.
3. Refund Policy
- Refunds for defective or incorrect products will be processed within 7-14 business days.
- Refunds for bank transfer payments will be credited to the same account.
- Cash on Delivery (COD) orders are non-refundable—only exchanges are allowed.
4. International Orders
International orders are not eligible for returns or exchanges due to high shipping costs.